S-38.001 Telecom Forum -1997
Laboratory of Telecommunications Technology
Prof. Raimo Kantola
Examination January 9,
1997
Based on Elizabeth K. Adams, Keith J. Willets, The Lean Communications
Provider, Surviving the Shakeout through Service Management Excellence
Answer to no more than three (3) questions. Please, keep your answers
short and concise. You may answer either in English or Finnish. The exam
will be marked pass or no-pass.
1. What three things should a Service Provider (SP) do to succeed
according to the book? Characterise the challenge in service management
SPs are facing.
2. Define way-leave or right-of-way. Give an example.
3. Define integration in service management. Define Interoperability.
4. What does Omnipoint do? What does SPIRIT do?